Terms of service

These terms are the agreement between you and LDAB when you use ldabsquare.com and the LDAB service. By creating an account or using LDAB, you agree to them. If you are using LDAB for a business, you confirm you can accept these terms on its behalf.

The service

LDAB watches the enquiries that reach your connected Gmail inbox and website form, scores them, and helps you reply. We may add, change or remove features over time. We will try to give notice of changes that matter.

Your account

• Give accurate information and keep your login secure. You are responsible for activity under your account.
• Tell us straight away at support@ldabsquare.com if you think someone else has accessed it.
• You must be at least 18 and legally able to enter into a contract.

Connecting Gmail

You choose whether to connect Gmail, and you approve the permissions in Google’s own screen. You confirm you have the right to connect that mailbox. You can withdraw access at any time from your Google account (see our privacy policy), but LDAB’s email features stop working when you do.

AI-drafted replies

Where you switch on automatic replies, you accept that LDAB will send them on your behalf. We do not promise that any lead will be won, or that any score or draft is accurate or complete.

Acceptable use

You agree not to use LDAB to:

• send spam, deceptive or unlawful messages, or contact people who have asked not to be contacted;
• break any law, or infringe anyone’s rights, including privacy rights;
• attempt to disrupt, probe or gain unauthorised access to LDAB or other people’s accounts;
• resell or provide the service to others without our written agreement; or
• use the service in a way that breaks Google’s terms or policies for the Gmail data you connect.

We may suspend or limit an account that breaks these rules or puts the service or other users at risk.

Plans, billing and cancellation

• Plans and prices are shown on our pricing page and in Billing. Paid plans are billed in advance through our payment provider, Safepay.
• You can change or cancel your plan from the Billing page. Cancelling stops future charges; we do not refund the current period unless the law requires it.
• We may change prices with notice. A change applies from your next billing period.
• Free plans may have usage limits, and we may adjust them.

Your data

You own the content and customer data you bring to LDAB, and you give us permission to process it only to provide the service, as described in our privacy policy. You are responsible for having the right to use the data you connect, including any consent your own customers need to have given.

Our property

LDAB, its software, design and branding belong to us. These terms give you the right to use the service, not to copy it or its code.

Availability and warranties

We work to keep LDAB available, but we do not guarantee it will be uninterrupted or error-free. It depends on third parties such as Google, our hosting providers and AI services. The service is provided “as is”, to the extent the law allows.

Limits on our liability

To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost business, including leads that are missed, delayed or mishandled. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

Ending the agreement

You can stop using LDAB and close your account at any time by writing to us. We may suspend or end your access if you break these terms or if we have to stop offering the service. When an account ends we handle your data as described in the privacy policy.

Changes to these terms

We may update these terms. If a change matters, we will update the date above and, for significant changes, tell you by email or in the app. Using LDAB after a change means you accept it.

Contact

Questions about these terms: support@ldabsquare.com.